There are three (3) courses of action Club Management should consider when determining how to cease this type of activity.
- Covert Investigation;
- Covert Physical Observations; or
- Review of practices and procedures.
Industrially, adequate evidence is required for disciplinary action, or termination of employment. Evidence is also required to substantiate criminal charges should an employer wish this course of action. In all cases, it is our recommendation that a covert camera investigation, via authority issued under the Workplace Surveillance Act is the most appropriate and sound means of obtaining the required evidence. The evidence gathered during the course of this type of investigation is irrefutable.
(Note: a number of steps are required before authority is provided by the courts)
Once the authority has been approved, Barringtons install a covert camera and recording device in the particular bar area for the purposes of recording all transactions and actions made at the target area where discrepancies have been identified.
Following this, a review is conducted where the discrepancies will be identified. The review entails observing the staff whilst they record sales by comparing the transaction against what is actually being provided to the patron, against what is actually recorded on your point of sale system.
There are occasions when this style of investigation, logistically is not feasible and as such other avenues are employed.
Review of Practices and Procedures
Lax or non-existent policy and procedure is generally the catalyst for systematic theft/fraud within the liquor industry. A total review of practices and procedures can be undertaken resulting in the development and implementation of Standard Operating Procedures unique to your venue. These types of procedures are developed to ensure that should a theft of any type occur, the person responsible is easily identifiable. Additionally, following the development of the procedures, induction of the procedures to relevant staff ensure there are no avenues for appeal in the event a staff member is identified misappropriating monies.
Barringtons Investigations Services here.
Jason Fullerton, Security Expert, Barringtons