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Crisis, Emergency and Business Continuity Plans - What You Need to Know

Do you know the difference between a Crisis, Emergency and a Business Continuity Plan? Here’s what you need to know… A crisis is an event or series of events that have such an impact on an organisation or group that normal business operations cease and without the correct remedial action, the long term survival of the organisation or group is at serious risk. Examples of Crisis include: extortion, kidnap, product contamination, industrial dispute, the result of numerous hold ups or ...


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Future Eaters

Tapping into emotion in the food experience economy

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AS THE hospitality industry grows and businesses continue to compete for customer spend, the question for Australian clubs is how to produce customer experiences that appeal to a modern society where emotional resonance is so highly valued.