Get Protected - Blog

16

Sep

2011

How to Start a Customer Service Culture in your Club - Part 1- Management

A culture of training or a customer service focused club is not as difficult to establish as you might think. Once you know the elements and set about putting them in place, the rewards you and your club reap will be priceless. Managing quality customer service – Successful clubs are customer focused.  Research customers and understand their needs, wants and expectations Collect meaningful and up-to-date data on your customer’s likes and dislikes, purchasing habits or ...

16

Sep

2011

Why Start a Customer Service Culture in your Club?

A culture of personal professional development for staff is arguably the single most powerful weapon a club has in its arsenal to attract and retain the best staff. Clubs that make staff development and training a fundamental element of their culture are perceived as quality organizations within their local community and their industry. Everybody benefits when a culture of training has been effectively integrated into your club. The customer benefits as staff training will improve ...

16

Sep

2011

The Ripple Effect and Bullying

Dr Helena Cooper-Thomas, a senior lecturer in psychology at the University of Auckland had conducted a study of 1733 participants from 36 organisations across the health, education, hospitality and travel sectors in New Zealand and found that colleagues who witness bullying are also affected adversely. Her key findings reveal: A clear link between people being exposed to bullying and poor perceptions of their work environment Direct and indirect exposure contributed to lower wellbeing ...

16

Sep

2011

A solution for frivolous workplace bullying claims

I read with interest Rachel Wells, Sydney Morning Herald story on 24 July entitled, “Most workplace bullying claims fall short”. Since the introduction of Brodie’s Law in Victoria on May 31, 2011 which provides for up to 10 years prison for bullying offences, claims for workplace bullying have more than doubled in the past year in Victoria. Many claims could be considered frivolous due to employee’s poor understanding of what actually constitutes bullying. Other States and Territories are ...

16

Sep

2011

What You Should Know about Workplace Bullying

It has been estimated that workplace bullying affects around 3.5% of workers, with the Beyond Bullying Association estimating that between two-and-half and five million will experience workplace harassment at some time during their career. US report to the Massachusetts Senate by State Senator Katherine Clark said that close to one-third of all workers have suffered from some type of workplace bullying. Additionally, workplace bullying is four times more likely to happen than sexual ...
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