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19

Jun

2013

Tips for Developing A Successful Emergency/Crisis Management Program

From an article by Scott David Rodgers: 

Emergency/Crisis Management Planning needs vary with the industry, type of operations, and regulatory applicability; however, the following guidelines can be used for any situation: WHAT ARE YOUR HAZARDS? The first step is to identify vulnerabilities and hazards associated with your operation. No one understands your operation better than you.

14

Jun

2013

Get Communication Right During Emergency Management

From an article by Paul Baker: A crisis is defined by a series of events occurring rapidly and unplanned in an area that you manage. The importance of excellent communication cannot be stated enough, because all your decisions as the emergency manager are based on the information gained from all the responders and witnesses to the disaster. In fact, a good emergency management plan will have a dedicated communication position and their sole responsibility is to coordinate all the ...

11

Jun

2013

Emergency Management - An Investment, Not a Cost

From an article by Russell Boon

 When setting your budget or making a case for the necessary funds for an emergency management program a common assumption may see your endeavours not reach their full potential. Many people, Chief Executive Officer's and Chief Financial Officers alike, view requests for funding with regards to emergency management as a cost. Like everything else on their spreadsheet, emergency management is something that incurs allocation of valuable revenue and competes ...

3

Jun

2013

Six Steps to Effective Emergency Management

From  an article by Russell Boon: 

1. Corroborate - As the proverb goes, 'Failing to plan is planning to fail.' Generally, if your business is a tenant of a large facility, the property management group should conduct the overall emergency planning. However, this is not sufficient reason for each tenant or business to ignore their own emergency plan. Shopping Centres, for instance, will rely on each retailer conducting emergency procedures within their tenancy. If the emergency dictates ...

29

Apr

2013

Getting Your 5 Customer Experience Competencies Right

Adapted From Jeanne Bliss’s Blog — customer experience expert and author of “I Love You More Than My Dog” To make customer experience stick as part of your operation, you need an organised and phased approach for integrating customer experience into your organisation. This framework will “demystify” the actions and the end state, which you should be able to recognize when your company and operation become proficient at customer experience. These competencies don’t need to be tackled in ...
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‘Tis the season to be jolly sensible

Tips for Employers

Viktoria 0 286 Article rating: No rating
The office Christmas party can be a great place to unwind, celebrate your wins and socialise with your staff and work colleagues. But unwind a little too much, or fail to act on employee’s complaints about inappropriate behaviour towards them, and your business, culture and potentially bottom line can take a big hit.
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