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Six Steps to Effective Emergency Management

From  an article by Russell Boon: 

1. Corroborate - As the proverb goes, 'Failing to plan is planning to fail.' Generally, if your business is a tenant of a large facility, the property management group should conduct the overall emergency planning. However, this is not sufficient reason for each tenant or business to ignore their own emergency plan. Shopping Centres, for instance, will rely on each retailer conducting emergency procedures within their tenancy. If the emergency dictates ...




Getting Your 5 Customer Experience Competencies Right

Adapted From Jeanne Bliss’s Blog — customer experience expert and author of “I Love You More Than My Dog” To make customer experience stick as part of your operation, you need an organised and phased approach for integrating customer experience into your organisation. This framework will “demystify” the actions and the end state, which you should be able to recognize when your company and operation become proficient at customer experience. These competencies don’t need to be tackled in ...




Top 10 Strategies to Raise Drug and Alcohol Awareness in the Workplace

1. Incorporate drug and alcohol awareness training into the induction process for all new employees, setting out what the company will or will not allow in respect to drug and alcohol use and the procedures for dealing with issues should they arise, this is a good opportunity to inform all new employees of the company's commitment to supporting employees health and wellbeing, and improving their corporate image. 2. Develop and update a comprehensive drug and alcohol policy and involve ...




7 Ways to Ward Off the Workplace Bully

There are countless horror stories of "workplace bullying." According to The Workplace Bullying Institute ( it's defined as: repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators that takes one or more of the following forms: 




Are Your Accident Investigation Procedures Up to Scratch?

As a business owner it is sensible to have an accident investigation procedure so that you can defend yourself in case of any claim. The procedure should identify the steps you need to complete to make sure you have all the relevant information and it is collected at a time when it is still fresh in people’s memory. The longer it is left, the more likely is that facts will be replaced by assumptions or clouded by conversations with others. Your accident investigation procedures will ...


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Tharwal Aboriginal Corporation Aboriginal Medical Service Celebrate 100% Completion

18 Graduates from Barringtons Certificate IV in Leadership and Management

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ACAMS (Tharwal Aboriginal Corporation Aboriginal Medical Service) is located in the suburb of Airds in the Macarthur region of south western Sydney. Their mission is to move forward to provide a quality service that combines traditional values with commitment to enhance health and wellbeing for Aboriginal communities of the Sydney South Western region.

Liquor & Gaming NSW Decisions - 15

Commerical Hotel Motel Lithgow

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From 1 March 2015, Liquor & Gaming NSW (L&GNSW) is required by Part 5 of the Gaming and Liquor Administration Act 2007 to publish on its website notices of certain decisions by the Secretary of the Department of Justice (the Secretary) or the respective L&GNSW delegate.