A culture of training or a customer service focused club is not as difficult to establish as you might think. Once you know the elements and set about putting them in place, the rewards you and your club reap will be priceless.
Successful clubs have Front Line Managers who co-ordinate the development and implementation of customer service strategies as defined by upper management.
They are responsible for maintaining an acceptable level of customer service
They work at building and ...
Dr Helena Cooper-Thomas, a senior lecturer in psychology at the University of Auckland had conducted a study of 1733 participants from 36 organisations across the health, education, hospitality and travel sectors in New Zealand and found that colleagues who witness bullying are also affected adversely. Her key findings reveal:
A clear link between people being exposed to bullying and poor perceptions of their work environment
Direct and indirect exposure contributed to lower wellbeing ...
I read with interest Rachel Wells, Sydney Morning Herald story on 24 July entitled, “Most workplace bullying claims fall short”. Since the introduction of Brodie’s Law in Victoria on May 31, 2011 which provides for up to 10 years prison for bullying offences, claims for workplace bullying have more than doubled in the past year in Victoria. Many claims could be considered frivolous due to employee’s poor understanding of what actually constitutes bullying.
Other States and Territories are ...
It has been estimated that workplace bullying affects around 3.5% of workers, with the Beyond Bullying Association estimating that between two-and-half and five million will experience workplace harassment at some time during their career. US report to the Massachusetts Senate by State Senator Katherine Clark said that close to one-third of all workers have suffered from some type of workplace bullying. Additionally, workplace bullying is four times more likely to happen than sexual ...
Watch our very own Jason Fullerton on the Clubs Investigations on Armed Robbery.
Click here to view the video.
STORY: With armed holdups are on the rise, and often they happen in broad daylight. Their new targets are the 2115 small clubs across Australia.
It was just before closing time at Hexham Bowling Club in Newcastle when three bandits burst through the doors