Get Protected - Blog

15

Oct

2011

High Level Workplace Bullying

Yet another high level workplace bullying charge is playing out in the media. On Oct 13 the SMH reports “ the head of the Australian Film, TV and Radio School, Sandra Levy, has been accused of bullying, undermining and micromanaging staff by a former executive who is suing for more than $1 million.” Professor Katherine Blashki charges centre around these cited behaviours by Ms Levy: forced to work outside normal hours words to the effect of ''you are stupid'' and ''I don't know why ...

14

Oct

2011

Managerial Behaviours Foil Good Service

Kym Illman is the author of The Future is Customer Service and was asked recently by a Sydney Morning Herald journalist what top three behaviours by Australian managers contributed to poor customer service. It may not just be the attitudes of young Ygens that have caused the decline. He sites: Inappropriate procedures: Employees are forced to follow procedures “that are designed for the benefit of the business, not for the customer Poor hiring decisions: Managers make the mistake of ...

14

Oct

2011

Bad Service the Aussie Way

Take a look at this service facts and statistics as revealed by Alexandra Smith in the SMH: 65% of Aussies always tell about bad service 61% have lost temper  in restaurants or shops 86% have ditched a purchase over bad service American Express Global Customer Service Barometer reveals that Australians are among the most vocal complainers in the world Australians tell an average 23 people about bad service Australians tell an average10 people about a good service ...

16

Sep

2011

What You Need to Know About Risk Assessments

Barringtons has streamlined its operational risk assessment model that allows them to concentrate on identified areas of concern in your business without undertaking a full operational risk assessment. Each individual assessment incorporates a review of the specific area of operation, full report and recommendations for improvement. The following is a list of the areas of operation that can be addressed: Point of Sale operations (review & procedure) Safe Operations (review & ...

16

Sep

2011

Cash Handling Procedures & Audits Necessary in Order to Prosecute

In recent times club staff have become much more sophisticated in the manner in which they defraud their clubs.  It is our forensic expertise that allows us to identify these more sophisticated suspects. Barringtons is assisted police with their enquiries concerning a club manager who is before the court for eighteen fraud offences. Barringtons prepared a Brief of Evidence which was submitted to the police and as a consequence the manager was arrested and charged with fraud. This is a timely ...
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Tharwal Aboriginal Corporation Aboriginal Medical Service Celebrate 100% Completion

18 Graduates from Barringtons Certificate IV in Leadership and Management

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ACAMS (Tharwal Aboriginal Corporation Aboriginal Medical Service) is located in the suburb of Airds in the Macarthur region of south western Sydney. Their mission is to move forward to provide a quality service that combines traditional values with commitment to enhance health and wellbeing for Aboriginal communities of the Sydney South Western region.

Liquor & Gaming NSW Decisions - 15

Commerical Hotel Motel Lithgow

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From 1 March 2015, Liquor & Gaming NSW (L&GNSW) is required by Part 5 of the Gaming and Liquor Administration Act 2007 to publish on its website notices of certain decisions by the Secretary of the Department of Justice (the Secretary) or the respective L&GNSW delegate.
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