Yet another high level workplace bullying charge is playing out in the media. On Oct 13 the SMH reports “ the head of the Australian Film, TV and Radio School, Sandra Levy, has been accused of bullying, undermining and micromanaging staff by a former executive who is suing for more than $1 million.”
Professor Katherine Blashki charges centre around these cited behaviours by Ms Levy:
forced to work outside normal hours
words to the effect of ''you are stupid'' and ''I don't know why ...
Kym Illman is the author of The Future is Customer Service and was asked recently by a Sydney Morning Herald journalist what top three behaviours by Australian managers contributed to poor customer service. It may not just be the attitudes of young Ygens that have caused the decline.
Inappropriate procedures: Employees are forced to follow procedures “that are designed for the benefit of the business, not for the customer
Poor hiring decisions: Managers make the mistake of ...
Take a look at this service facts and statistics as revealed by Alexandra Smith in the SMH:
65% of Aussies always tell about bad service
61% have lost temper in restaurants or shops
86% have ditched a purchase over bad service
American Express Global Customer Service Barometer reveals that Australians are among the most vocal complainers in the world
Australians tell an average 23 people about bad service
Australians tell an average10 people about a good service ...
Barringtons has streamlined its operational risk assessment model that allows them to concentrate on identified areas of concern in your business without undertaking a full operational risk assessment. Each individual assessment incorporates a review of the specific area of operation, full report and recommendations for improvement.
The following is a list of the areas of operation that can be addressed:
Point of Sale operations (review & procedure)
Safe Operations (review & ...
In recent times club staff have become much more sophisticated in the manner in which they defraud their clubs. It is our forensic expertise that allows us to identify these more sophisticated suspects. Barringtons is assisted police with their enquiries concerning a club manager who is before the court for eighteen fraud offences. Barringtons prepared a Brief of Evidence which was submitted to the police and as a consequence the manager was arrested and charged with fraud. This is a timely ...